Life Care Centers of America’s Whatever It Takes And Then Some program honors associates who go beyond their job descriptions in caring for residents, their families and fellow associates. Here are three of the inspiring stories from our June 2016 winners:
Tish Fletcher, personal care provider at Heritage Park Care Center in Carbondale, Colorado, always takes time to do special things with residents. Recently, she helped a non-verbal resident write a letter to his daughter. Fletcher was very patient and helped the resident express his feelings in the letter. At the end, Fletcher helped the resident write “I love you” in his own handwriting.
Dorry Wartchow, accounting clerk at Life Care Center of Mount Vernon, Washington, helped a resident and her daughter capture the moment when they met for the first time in a few years. Wartchow suggested taking their picture, and then helped them print the photos for them to keep. The resident and her daughter were so thankful for Wartchow’s help. For a week, the resident had a smile on her face and would show the photo off to all of the associates.
Billy Schmelzer, certified occupational therapist at Life Care Center of Hilliard, Florida, takes extra steps to encourage her patients. Schmelzer takes note of what her patients are interested in and comes up with ideas that they would enjoy while still helping with their therapy. She made a fishing game for a patient who was an avid fisherman, bought a cat puzzle for a patient who loved cats and created a matching game with old movie stars whom patients would recognize.